Our returns services

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Returns portal

User-friendly and individually configurable returns portal for convenient online returns.


Acceptance and assignment of returns as well as verification of the completeness of the articles and their condition according to certain classification.

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Returns processing

Processing of the returned goods in their respective condition, from re-storage to disposal of goods.


Digital or analog - you decide

At odc, you have different possibilities to handle returns management. If you opt for the digital version, you will receive information about returns at an early stage.

  • Digital or printed label
  • Returns portal with customer logo
  • Configurable return reasons


The incoming return is accepted and checked.

Each return is accepted, identified, and checked for completeness and within the framework of an ABC-classification. This means that the articles are checked for their condition. You can coordinate with us the further processing of the return in the respective condition.

  • Check of completeness
  • ABC classification


The returned goods will be processed by us.

Depending on the condition of the goods, it is either re-stored and suitable for resale, or withdrawn from sale due to defects. The latter items may be returned to you or your manufacturer.

  • Restorage of goods
  • Reshipment to manufacturer oder retailer
  • Disposal of goods


Fashion reconditioning

We offer high-quality reconditioning and preparation services for fashion goods. From cleaning with or without washing, ironing, smoothing to sewing, we prepare your articles for resale. We are the perfect fulfillment partner for your fashion e-commerce!