FAQ

Here, you will find answers to all your questions

Services

Thanks to our service packages you always have the possibility to book a personal contact person. If you want to find out more, inform yourself about the service packages here and request a non-binding offer.

Technical onboarding is completed within a short period of time and without prior technical knowledge. Due to the many standard interfaces, you are quickly connected as a customer.

This is not necessary as we offer you numerous standard interfaces and a public API. You can find a list of all interfaces here.

Usually you will be live within 7-10 working days. This depends on the technical system and the amount of goods delivered.

Due to our late cut-off times, you can use odc services to process “Prime by Merchant” up from start-package.

Thanks to the service packages that odc offers you, it is also possible to refill the Amazon warehouse up from mid-package. Please contact our sales team for further information.

odc is liable for all damages to your goods for which we are responsible (e.g. due to improper storage). Your goods are not insured against force majeure, e.g. natural disasters. Property insurance is recommended here.

For our pro-package customers, odc also takes care of display construction.

Currently odc does not offer a service for this issue.

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Pick & Pack

A delivery note can be enclosed with the parcel. This must be provided from your ERP system.

An invoice can be enclosed with the package. This must be provided from your ERP system.

Yes, you can add as many flyers or samples per order as you wish. The price equals the pick price.

Currently odc does not offer any service for this issue.

For outgoing parcels there are some possibilities of individualization. Please feel free to contact our sales team.

The item is the tray or storage location where your item is located. The item is your physical article that is picked at the respective storage location.

You can use your own cardboard box. You just need to deliver them. Afterwards they will be stored and picked with every order. For further details regarding the process, feel free to contact our sales team.

We offer a total of seven different sizes to perfectly meet your needs.

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Shipment

We currently offer Hermes, DPD, DHL, DHL Express, Deutsche Post and ParcelOne.

With odc, you can ship all over Europe as well as worldwide.

All orders sent to non-EU countries are held back in the odc portal until the customs document has been deposited. In this way, we prevent uncleared parcels from being sent. You can upload the customs document to the odc portal.

No, because we always fall back on our own direct contracts with the respective parcel service provider. Only in this way we can take over the entire logistics process for you, including shipping and carrier management. We offer very attractive shipping rates. Please contact our sales team for more information.

We have cut-off times of 16:00 at almost all of our locations. This means that orders are processed on the same day. With our cut-off times, we meet the standards for Amazon Prime. Incoming orders after the cut-off times are usually processed and sent the next day.

Standard shipping in Germany usually takes 1-3 working days.

Currently, odc does not offer a service for bulky goods. As standard, packages up to 120 x 60 x 60cm and a maximum weight of 31.5kg can be shipped.

We primarily offer B2C parcel logistics. For our customers who do B2C business through us, we are also happy to handle B2B shipping up from the mid-package.

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Storage

No, because you don’t need to: We take care of the correct storage of your goods. Therefore, you pay on a volume basis and do not have to worry about the efficient and professional storage of your products.

The odc operations team will select the best location for you based on your product category, requirements and preferences.

No, we will choose one warehouse location that suits your requirements. Therefore, you always know where your goods are.

A visit to the warehouse is only possible in exceptional cases. Contact our sales team on this purpose.

You notify your goods simply and uncomplicatedly via the odc portal. There, you can see all your articles and can select the articles, which will be sent to us. Our delivery guidelines guarantee a smooth process and prevent additional costs for you. You will receive our guideline during onboarding.

We currently do not offer a customs warehouse.

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Product requirements

Yes, your articles need a unique barcode with a maximum of thirteen digits. If you have questions regarding specific barcodes, feel free to contact our sales team.

The geodata reflect the dimensions and weight of the individual article. We need them for calculating your storage volume.

Currently, odc does not offer a service for bulky goods. Packages up to a standard size of 120x60x60cm and a maximum weight of 31.5kg can be sent.

Currently, odc does not offer any service for furniture.

Currently, odc does not offer a service for dangerous goods except for lithium-ion-batteries depending on the warehouse location.

Currently, odc does not offer any service for drinks and spirits in bottles.

Currently, odc does not offer any service for fresh food.

Currently, odc does not offer a service for chilled goods.

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Returns

For fashion articles, we offer to repack returned goods in polybags and relabel them up from Start package.

If you wish, odc can overtake your returns management. As standard, you can always use the odc returns portal for your customers, where your customer generates a return label by using his e-mail address and has to print it out himself. In addition, we offer you the option of enclosing a return label with each package.

Currently, this service is not offered without the fulfillment service.

odc offers a broad portfolio in the field of fashion reconditioning and preparation. Please feel free to contact the sales team.

Currently, odc does not offer any service for this.

odc can dispose your goods up from start-package. We will discuss the individual handling of returns with you in the onboarding process.

Every return is accepted, identified, and checked for completeness as well as condition of articles within the framework of an ABC-classification. You can coordinate the further processing of the articles in the respective condition with us: Re-storage, return to you/your manufacturer, processing (only for fashion) or disposal. You can find further information here.

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Integrations

We need to connect to your system so that we can draw your order automatically.

You can find a list of the available interfaces here. Our integration portfolio is continuously expanded.

You can connect via a public API. We will provide you with the access. The integration into your system has to be done by yourself.

A system change is possible at any time. However, there will be additional costs. Contact the sales team for further information.

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Pricing

The first costs are incurred in the incoming goods process, we calculate these on a piece basis. In addition, monthly storage costs are calculated on the basis of the stored volume. For each order, there are costs for pick, pack, cardboard (filling material included) and shipping label. For more pricing details, feel free to contact our sales team.

With odc, you always have the possibility to start with a service package without a basic fee. You do not have to send a minimum quantity.

Due to our service packages, it is possible to access attractive price scales with increasing shipping volume. Our sales team will be happy to advise you which package is the right one for you.

The return costs are only incurred once your customer has activated the return label in the parcel shop. In case of actual returnment, there are the costs for the acceptance of the returns, the checking and the re-storage.

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We want you to feel well informed before you request a quote and choose us as your fulfillment partner. Therefore, we have compiled the questions above for you.

If you could not find your answers to your questions, please contact us.